EssayService is a paper writing service that provides academic help by assisting students with their assignments. Although their main area of specialization is essay writing, they also handle research papers and dissertations. The company has been operational for many years. But is EssayService.com trustworthy? From the first impression, the company looks like a typical paper writing website. The ordering process is simple, and writers get assignments by bidding. Still, you never know how much the order will cost you until you see the bids.
The reviews on the site are overwhelmingly positive. However, to conduct a more credible EssayService review, we will focus on client feedback from independent review websites, such as Reviews.io, Sitejabber, and Trustpilot.
EssayService only deals with academic papers. The writers at the company provide three main services: writing, editing, and rewriting. The main types of papers offered include:
- All types of essays
- Case studies
- Article/movie/book review
- Research papers
- Critical thinking
- Multiple choice questions
- Reflective writing
- Presentations/ Speeches
The fact that you pick the writer to handle your order is a good and bad feature because it transfers the responsibility of quality control from the platform to the client. If you don’t do your due diligence when selecting a writer, you could end up with a low-grade paper.
Some EssayService.com reviews by customers noted that the writing service had problems with difficult papers. Some Highly-rated experts compose low-quality papers with incorrect bibliography, overly simple language, and grammatical errors.
Essay service review: Pros and Cons
- Affordable price. The price of a college essay starts at $11, which students rank highly because of its affordability.
- Guarantees. The website offers many guarantees, such as plagiarism-free paper, confidentiality, free revisions, and a money-back policy.
- ESL Writers. The company has been accused of cheating customers that it hires native writers. Based on feedback, most of them are non-native writers.
- Rigid deadlines. Unlike other writing services, you can’t order a paper with a deadline that’s less than 6 hours.
- Lack of discounts. There are no discounts or promo codes that you can use to reduce the price of your order.
- Inadequate refund policy. The process of seeking reimbursement or revision for a poorly written paper is hectic.
According to the site, they have a long roster of writers that offer plagiarism free-papers delivered within the stated deadline. The recruitment process considers academic qualifications and experience. All the writers have a degree, proficiency in their subject of specialization, and English language expertise.
But is it all true? Some independent customer reviews indicate that on average, EssayService writers are reliable when it comes to simple homework papers and essays. However, on average, their delivery rate and quality rating for really complex orders fall below expectations.
From the writers’ English level, it’s easy to tell that the company uses non-native writers. In fact, independent EssayService reviews show that papers submitted by experts have many mistakes related to sentence and paragraph structure, typos, and bad grammar.
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The company operates around a bidding system where the experts bid for the order and offer different prices. The price depends on the type of paper, volume, and deadline. The website has a price calculator that you can use to estimate the costs of your order. The price for a college essay starts at $11 per page.
An EssayService.com review found that the company doesn’t offer discounts or promo codes to help customers save money. Customers can make payments through secure payment systems, such as Visa, American Express, MasterCard, PayPal, and Discover Network.
Essayservice.com review: Guarantees
EssayService offers clients a plagiarism-free guarantee, which means that all the papers are written from scratch and referenced accordingly. They also offer confidentiality assurance, meaning that any personal and payment information submitted is kept safe and not shared by third parties.
Customers who are not fully satisfied with the final paper have a chance to request edits or revisions within 14 days after delivery. Meanwhile, bulky papers, such as dissertations, have a longer grace period of 30 days. The writing service also has a strict refund policy that only applies in case of a poorly written paper or lateness.
You can reach the support teams around the clock through live chat or by filling out a support form at the bottom of the home page. The response time on the initial correspondence is very fast. However, from testimonials, it’s obvious that EssayService uses bots that only answer simple questions. There is no phone number or email that you can use to contact a customer care agent directly.
The support team is not focused on delivering the best experience when you place a request for a revision or a refund. Customer reviews show a worrying contrast in the type of attention given to customers when making an order and when they want to raise a complaint. This is not the type of communication you expect from a service company.
Essayservice reviews: Conclusion
Overall, we would give EssayService a neutral score of 6/10. It is useful for simple academic papers but unreliable to handle complex orders. Customer service can also use some improvement to make the customer experience more favorable. The testimonials on the website are generic with many stars, which differ from customer accounts posted on independent websites. Still, the prices are fair, and the services offered cover typical academic papers from high school to PhD level.